Shipping policy
Thanks for shopping with verefalife.com. International shipping might experience delay due to covid-19. to keep track of your order, contact support@verefalife.com so we can provide you the order’s tracking number.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within1-2 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost ：
Free ground shipping on orders over $59.99
Can I still change my delivery info after checkout?
If you need to amend your delivery address because there is a missing house number or postcode, this will be free of charge.
If we can't change the address for you, we'll let the courier know so they can make the change before delivering your order. A $40 fee will apply after a successful amendment.
If the order has been delivered to the original address successfully, a $40 amendment fee will apply.
Shipping Cost & Transit Time
Robot vacuum:
Available for below products:
V60 Pro Robot Vacuum Cleaner with Auto-emptying System
L11 Pro LiDar Robot Vacuum Cleaner with Auto-emptying Station
|
Country |
Transit Time |
Shipping Cost |
Courier |
|
USA |
2-8 working days |
Free Shipping |
FedEx |
|
UK |
1-3 working days |
Free Shipping |
Yodel48 |
|
UK |
1-2 working days |
Free Shipping |
Yodel24 |
|
DE |
1-2 working days |
Free Shipping |
DHL |
| EU | 1-5 working days | Free Shipping | GSL/DPD |
EU Area Included: Belgium/ Luxenmbourg/ Netherlands/Austria/ Demark/ France/Italy/Poland/Spain/ Czech replublic / Lithuania/Croatia/sweden/Slovakia/Ireland/ Bulgaria/Finland/Greece/Estonia/ Portugal/Romania/Latvia/Hungary/
Slovenia/Malta/Cyprus
Part of Robot vacuum:
Available for below products:
V60P Replacement Dirt Disposal Bags (1.5L/Pack)
L11 Replacement Dirt Disposal Bags (4L/Pack)
|
Country |
Transit Time |
Shipping Cost |
Courier |
|
USA |
10-12 working days |
$8 Above 3KG Please refer to shipping term of robot vacuum |
USPS |
|
UK |
8-12 working days |
15￡ Above 3KG Please refer to shipping term of robot vacuum |
Royal Mail、Hermes |
|
DE |
7-9 working days |
15€ Above 3KG Please refer to shipping term of robot vacuum |
DPD/DHL |
| EU | 7-9 working days |
15€ Above 3KG Please refer to shipping term of robot vacuum |
GSL/DPD |
Total Delivery Time = Order Processing Time (1-2 working days) + Shipping Time(depending on your location)
Delivery Address
- A correct and complete delivery address is essential.
- Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
- Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
Due to covid-19,weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email support@verefalife.com we will promptly verify the situation with the shipping company. Thank you for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
We do not charge sales tax.
Warehouse Address
| Country | Warehouse Address |
| USA | 1251 S Rockefeller ave unit B Ontario CA 91761 / unit W30 120 E hollis street nashua NH 03060 |
| JP | 山武郡芝山町小池2700-50株式会社俊鹰国际, Chiba 289-1624 JP |
| DE | Formerstraße 6，59425， Unna，Germany |
| RU | оссия, Московская область, Домодедово,микр. Западный, Лунная, 19 корпус 1 |
| CA | 7F Zhilifangchuanggu, Bantian, Longgang District, Shenzhen 518129 Sales Director |
Lost Shipments
If you believe your order has been lost by the shipping carrier, please contact us and we will work with the carrier directly on your behalf for a resolution. Customers MUST NOT be involved in the claims process with the carrier - this often leads to a mishandled claim, a claim not being paid in full, and/or a claim being denied outright. XXXX will not be responsible for any claim result if the customer files a claim directly with the shipping carrier.
If a shipment is lost by the shipping carrier, verefa will provide a refund to the customer's original payment method for the approved claim amount. Domestic USPS (48 US states) shipments are considered lost after 30 days from the last tracking scan/entry. USPS shipments to US territories or international destinations are considered lost after 60 days from the last tracking scan/entry. An international shipment is not considered lost if Customs in the destination country has withheld or confiscated the shipment. FedEx or UPS orders are considered lost once the respective carrier has confirmed the loss and approved a claim in writing after a trace/investigation has been performed.
Email: support@verefalife.com